Terms & Conditions Download

HOW TO MAKE A PROVISIONAL RESERVATION
Upon written request via email or fax and subject to availability, we will provisionally book your place on the chosen tour. No deposits are required. Space is allocated and held BUT if another client requires definite suites, the holding agent/guest will be asked to confirm with a deposit payment (see below) or release the suite.

HOW TO CONFIRM YOUR BOOKING
Upon receipt of a written confirmation via email or fax and a completed Reservation Form, final confirmation details and an invoice will be sent to you. Upon receipt of the relevant payment, your booking on the chosen tour will be confirmed.

PAYMENT SCHEDULE

  • Individuals and Small Groups – less than 10 guests: A 25% deposit is required to confirm the reservation.
    Final payment is due no later than 8 weeks prior to departure.
  • Groups – more than 10 guests: A non-refundable deposit/incremental payment of the tour price is required…
    Good Hope/Golf, Southern Cross, Dune Express: 10% at 36 weeks out | 20% at 24 weeks out | 20% at 16 weeks out | 100% at 8 weeks out

CANCELLATION AND MEDICAL INSURANCE IS COMPULSORY. CANCELLATION CONDITIONS WILL NOT BE WAIVED.
Cancellations of confirmed bookings received prior to departure are subject to a fee of per person tour price…

  • Good Hope/Golf, Southern Cross, Dune Express: 10% more than 12 weeks before | 25% between 12 and 8 weeks before | 50% between 8 and 4 weeks before | 100% within 4 weeks before

RATE INCLUDES

  • Accommodation on a dinner, bed and breakfast basis
  • Excursions accompanied by a qualified tour guide
  • Entrance fees to places of interest
  • Government tax

RATE EXCLUDES

  • Lunches off the train
  • All beverages
  • Laundry
  • Gratuities
  • Golf course fees (Good Hope/Golf only)
  • Visas
  • Travel insurance

INCLUDED IN OFF-TRAIN ACCOMMODATION

  • Accommodation
  • Meals at the lodges, hotels, clubs or resorts

EXCLUDED FROM OFF-TRAIN ACCOMMODATION

  • Beverages
  • Laundry
  • Personal expenses

SINGLE SUPPLEMENT +50%

CHILDREN We regret Shongololo Express cannot accommodate children under the age of 10. Children over 10 pay the full rate.

PRICES We will do our utmost to keep to the prices that are published. However, if increases are forced on us we reserve the right, prior to confirmation, to amend the tour price.

PASSPORTS & VISAS It is upon the client to ensure passports and visas, as may be required, are valid prior to departure for Africa. Visas available through booking agents; please check with relevant embassies for requirements.

SCHEDULING TIMES & ROUTES We cannot be held liable for any delays due to trains not running to schedule. Excursions cannot be guaranteed and will only be undertaken if time and circumstances permit. The departure and arrival times are approximate and cannot be guaranteed. We reserve the right to alter our routing any time between departure and arrival points.

CHANGES Shongololo Express reserves the right to amend the tour price at any time prior to written confirmation of the reservation. Shongololo Express further reserves the right to cancel or amend any sightseeing excursions or the tour departure dates provided they can offer the passenger alternative sightseeing excursions or departure dates. Shongololo Express is not responsible for any delay or changes in tour arrangements that may be caused by natural or other factors beyond the control of Shongololo Express. There will be no refunds for any part of the tour that might be missed due to personal reasons.

HEALTH Anti-malarial precautions may be required in countries being visited. A Yellow Fever or Medical Exemption Certificate is essential if travelling to/from Tanzania. Although all countries travelled through don’t require this, countries that guests return to after the trip often require them.

PHOTOGRAPHY Shongololo Express reserves the right without notice to make use of any photography/film taken by our staff on the tour for general publicity purposes without payment or permission.

MAXIMUM TRAIN CAPACITY 38 cabins. We reserve the right to increase or decrease accommodation capacity, as circumstances require.

OF SPECIAL NOTE Although certain limited insurances have been arranged, neither Rovos Rail Tours (Pty) Ltd and Shongololo Express, nor its servants, agents or employees, shall be liable for any loss or damage to passengers’ luggage or effects. Insofar as one of the tours may include a visit to a game reserve and whilst attacks by wild animals are extremely rare, similarly neither Rovos Rail and Shongololo Express, nor its servants, agents or employees, accept any liability whatsoever for any injury or incidents to passengers or their belongings. The passenger hereby waives any claim which he/she may have against Rovos Rail Tours (Pty) Ltd and Shongololo Express, its servants, agents, employees or subcontractors (all of the aforementioned being collectively referred to as ‘Rovos Rail and Shongololo Express’) for any injury and/or loss of any nature whatsoever (including, without limiting the generality of the a foregoing, consequential loss) arising for any reason of any nature whatever directly or indirectly out of any aspect of the tour including, without limiting the generality of the a foregoing, any form of transport used for the purpose of the tour. This waiver shall be binding on the passenger’s executors, heirs, trustees and dependants. The passenger records that all the services and facilities provided to the passenger are accepted voluntarily and with full knowledge that they may expose the passenger to injury, danger or loss. The passenger further records that any statement, representation or information given to him/her by Rovos Rail and Shongololo Express shall, unless given in writing, not prejudice this waiver in any manner whatsoever. The passenger indemnifies Rovos Rail and Shongololo Express in respect of any claim that may be made by any third party against it arising out of any claim in respect of which the passenger gives the aforementioned waiver. This agreement shall be governed solely by laws of the Republic of South Africa.